Do You Ship Internationally?
Yes. We can ship to virtually any address in the world, thanks to the extensive Australia Post Domestic and International Network.
What Are Your Shipping Costs?
Your shipping costs will be automatically calculated at the checkout based on your location entered for your delivery address. A variety of shipping options will also be available depending on your location and size of your parcel. FREE Shipping is currently available for orders over $40 delivered within Australia.
How Long Will It Take To Receive My Order?
All our physical products are shipped on the next business day after receiving payment for your order as cleared funds. How long your order takes to reach you or the receiver depends on how your payment is processed and the type of products your have ordered as well as the type of delivery service you have requested at the checkout. To save you on postage, we combine your order as one parcel and ship it to you once all items for your order are ready to go.
Any files relating to your digital products can be immediately downloaded five times for one week following completed payment of your purchase. Please check the individual product information page for the formats available of a specific product.
Which methods of payment do you accept?
We accept payments made via PayPal as well as Visa and MasterCard Credit and Debit Cards. All payments are processed on secure servers utilising the latest SSL technology. No credit card information is stored on our website as we utilise third party secure servers, such as those provided by PayPal and Stripe, to process your payment.
We also accept direct bank transfer, however your order will not be processed until payment is received as cleared funds. This can take up to five business days.
What is Your Return Policy?
We at Hugs Across The Cosmos want you to be fully satisfied with your purchases. Any product purchased from Hugs Across The Cosmos, either online, through a market stall, event and/or from our premises, may be returned within the first 14 days (with return postage paid by yourself). At our discretion your refund may be in the form of either store credit, partial or full refund and/or we may also send to you a replacement product upon confirmation of an item being damaged.
If you would like to return an item, please contact us.